Business Is Business

Yesterday, Monday, one of my co workers was rude to a customer. So what
the owners of the business did was cut his hours, only 3 hours. Cutting
those 3 hours leaves me to open the deli by myself in the morning.
Instead of him coming in at 9am, he now comes in at 12 noon. That means
that I totally open the deli by myself. The salad case, and cooking food
for the steam table, and plus waiting on customers. I mean I can do it,
I have no other choice but to, but its jst crazy.

We as customers service employees, do get angry, upset and pissed off at
customers. I understand that the owner, its his business, is in business
to make money. But this, the customer is always right is stupid, I
always thought that saying was crazy anyway. Weall are customers at one
time or another. If I owned a business I would do away with that shit. I
know at times I can be, how can I put this, I could and can be an
asshole too. We all don't have great days, mornings, afternoon and
nights. It can't be carry over to bow we deal with our customers. I feel
that when you are rude to a customer its because a customer was being an
asshole in the first place. Some customers just get off attrying to make
you day as fucked up as theirs are. They will do anything and everything
to transfer that negative energy towards you. You feel itm, and you know
you're suppose to have no feelings toward it, but you can't help but to
react towards it, it called being human.

It sucks when you get called into the office and are told that you're
being rude to a customer results in your hours being cut. It sucks when
all you want to do is lash out. It also sucks when you try to explain
your side of the incident, and it falls on deaf ears. If you were to
poll all the waiters and waitresses, customer servics reps or anyone who
deals with a customer on any given level, you will find that we all feel
this way.
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